FAQs

We make it our duty to give you best value for your money.

As soon it has been picked up by our agents.

Nawee can deliver within 24hrs; however, some delivery estimates are subject to receiver’s destinations and varies between 24hrs, 48hrs and 72hrs. Same day delivery are only possible for some within-state routes, and for some inter-state depending on when the order was placed and the time of pickup. We also cannot estimate for unforeseen situations beyond our control, we ask that you bear with us as we will do our best.

Yes, go to Nawee app or Nawee Website at (Naweeng.com), then select help. Then Log a complaint (file your complaint), select any of the preferred contact options, submit and a Nawee Customers Support will contact you shortly.

If you cannot locate or communicate with our agent before and after a parcel is picked up or failed to deliver. Go to Nawee app or Nawee Website at (Naweeng.com), then select contact us to Log a complaint (file your complaint), select any of the preferred contact us options, submit and a Nawee Customers Support will contact you shortly.

Yes, Contact Nawee Customer support immediately to avoid demurrage charges (after 24hrs of no show) Go to Nawee app or Nawee Website at (Naweeng.com), then select contact us, then Log a complain (file your complain), select any of the preferred contact options, submit and a Nawee Customers Support will contact you shortly.

You can send a parcel as a Guest customer or as a Registered customer (Individual & Business), the advantage of sending as a registered user is that all previous information are available for reoccurring transactions, which makes sending process faster. You can also get access to our various packages and seasonal discount on your parcel charges.

How to Send as Guest Customer on Nawee?

• Download Nawee app on (Android or IOS) or Nawee Website @ Naweeng.com
• Select the “guest option”
• Start Sending & receiving parcels

How to Send as Registered Customer on Nawee?

• Download Nawee app (Android or IOS)
• Create account an individual (first time user)
• Start Sending & receiving parcels
• Get Priority Treatment

How do I sign Up as a Business on Nawee?

• Download Nawee app (Android or IOS)
• Create a business account (first time user)
• Upload Business Document
• Start Sending & receiving parcels
• Staring Saving on Discounts

See Size Chart Below:

Please contact NaWee Customer Care through test, emails, or calls, with proof that parcel was damaged by transit Agent.

When Using Your Nawee App for Booth Drop-Off

• Ensure you are at least 10mins away from the booth drop-off point before placing an order.
• Simply select the booths closest to your location as your senders address when placing an order
• Then immediately go to the selected booth and handover your parcel to the operator for confirmation, size verification and drop-off
• The app will give you your order confirmation, inclusive of the tracking ID and one-time pin (Never share your one-time pin with anyone)
• We recommend you use the Nawee smart scheduling to schedule your booth drop-off, to reduce wait time.

When Using the Nawee Booth App for Booth Drop-Off

• Go to the Nawee booth near you
• Request to send your parcel with the booth agent
• Provide the agent with necessary information
• Then handover your parcel to the operator for confirmation, size verification and drop-off
• Cross check to ensure that your email and phone numbers are correct and select place.
• Then your order confirmation inclusive of the tracking ID and one-time pin will be sent to your email or phone number (Never share your one-time pin with anyone)
• We recommend you use the Nawee smart scheduling to schedule your booth drop-off, to reduce wait time.

When Using Nawee Booth for Pick-Up

• Go to the NaWee booth specified by the sender for parcel pick-up
• Provide the Nawee booth operator with tracking ID for Parcel Identification
• Input your one-time pin in the to collect your parcel. (Never share your one-time pin with anyone).
• We recommend you use the Nawee smart scheduling to schedule your booth pick-up to reduce wait time.

No, you don’t need an internet phone to send or receive parcels, you can send, track, and receive parcels using the NaWee Booth closest to your location and receive updates of your parcel through text.

• If order gets cancelled after parcel pick up As guest on app or website, you will need to sign up on Nawee app with the same phone number you sent the order then select the parcel under the cancelled parcels on your parcels located in the dashboard, then you can decide to go pick up the cancelled order from booth, reorder or resend depending on your choice or contact Nawee customer support.

As customer select the parcel under the cancelled parcels on your parcels located in the dashboard, then you can decide to go pick up the cancelled order from booth, reorder or resend depending on your choice or contact Nawee customer support.

For refund contact Nawee customer support and give us a few days to process the refund.

• If order gets cancelled after parcel pick up As guest on app or website, you will need to signup on Nawee app with the same phone number you sent the order then select the parcel under the cancelled parcels on your parcels located in the dashboard, then you can decide to go pick up the cancelled order from booth, reorder or resend depending on your choice or contact Nawee customer support.

As customer select the parcel under the cancelled parcels on your parcels located in the dashboard, then you can decide to go pick up the cancelled order from booth, reorder or resend depending on your choice or contact Nawee customer support.

Go to your orders on your dashboard, click on cancel then select resize under the reason for cancel menu. The app will take you back to parcel description and select the correct parcel size then next proceed to payment.

Kindly, contact Nawee customer care through text, email, or calls.

Go to your orders on your dashboard, click on cancel then select change receiver or senders address under the reason for cancel menu. The app will take you back to receivers or sender address page, then enter the correct address and proceed to next.

Kindly, contact Nawee customer care through text, email, or calls.

Kindly, hold on to your parcel then contact Nawee customer care through text, email, or calls

Kindly, hold on to your parcels then contact Nawee customer care through text, email, or calls.

We will hold your items for 7days before it is auctioned.

Demurrage is N800 per day, starts counting from the delivery completion time (24hrs, 48hrs and 72hrs) depending on the receiver’s location.

Nawee can delivers with 24hrs, however some delivery estimates are subject to receiver’s destinations and varies between 24hrs, 48hrs and 72hrs. (Same day delivery are only possible for some within the states routes, and for some states depending on when placed and time of picked-up,

If order gets cancelled after parcel pick up As guest on app or website, you will need to signup on Nawee app with the same phone number you sent the order then select the parcel under the cancelled parcels on your parcels located in the dashboard, then you can decide to go pick up the cancelled order from booth, reorder or resend depending on your choice or contact Nawee customer support.

As customer select the parcel under the cancelled parcels on your parcels located in the dashboard, then you can decide to go pick up the cancelled order from booth, reorder or resend depending on your choice or contact Nawee customer support.

If order gets cancelled after parcel pick up As guest on app or website, you will need to signup on Nawee app with the same phone number you sent the order then select the parcel under the cancelled parcels on your parcels located in the dashboard, then you can decide to go pick up the cancelled order from booth, reorder or resend depending on your choice or contact Nawee customer support.

As customer select the parcel under the cancelled parcels on your parcels located in the dashboard, then you can decide to go pick up the cancelled order from booth, reorder or resend depending on your choice or contact Nawee customer support.

Nawee Smart Schedule is a scheduling function that is available to our customers after an order has been placed for booth drop-off or delivered for booth pick-up orders, customers can then schedule for booths pickup and drop-off.

9am – 6pm Daily.

Customers have 15mins after agent arrives their destination for pickup or drop-off, failure to do will attract a delay fee.

Go to Nawee app and click on profile below you will find delete account click on delete.

Sensitive Documents

Electronics, International Passports, Driver’s Licenses, Land Documents, Marriage and other

Jewelries, Mobile Phones, Computer, Laptops, Smart Technologies, and others

Nawee has 2 destinations (Within-State and Inter-State). Customers can only select one destination per order (select either Within-State or Inter-State) when sending single parcel, multiple parcels to single receiver or multiple parcels to multiple receivers.

• To earn daily income with the NaWee App, you must first be verified, and trained as a Nawee Transit Agent. NaWee Transit Agent earn some percentages based on the charges and number of parcels they successfully deliver daily.

• A NaWee transit agent are verified agents under the NaWee Agent Network for transportation of parcels from one point to the other along his or her chosen route, must be above 18years.

Download the Nawee Agent App on (Android or IOS)

• Sign up as transit agent (first time user)
• Verify account (first time user)
• Edit profile (first time user)
• Upload profile picture & other documents
• Get verified
• Start earning.

• A NaWee priority Agent is any transit agent who has passed all the requirements and maintained a good track record overtime and can now carry high priced or valuable cargo uploaded on the NaWee Application.

• You can only search for parcels on the NaWee App when you are registered and have been verified. Once you are logged on, only parcels along your selected route would show on your dashboard, refresh to show new parcels.

Kindly, contact Nawee Customer Service Test or Email or calls.

Yes, agents can file a report by contacting Nawee Customer Service Test or Email or calls.

Kindly, contact Nawee Customer Service Test or Email or calls.

Kindly, contact Nawee Customer Service Test or Email or calls.

If a transit agent is involved in an accident and the agent is responsive, the agent must quickly contact or call the Nigeria emergency services lines (112 or 199) then use the emergency drop-off option or contact Nawee customer support available on the Nawee Agent App. Then is required to later send a report to Nawee Customer Support through test or email or calls, providing details of the situation, proof and parcel status details. Were the transit agent is not responsive any good passerby or security personnel can assist them in contacting Nigeria emergency services lines (112 or 199) and also contact the Nawee Customers Support at support@naweeng.com or call the Nawee emergency numbers printed on the parcel tag or wrap.

You must not own a car to be a NaWee Transit Agent, as long as you have been verified, and can deliver within the set time, terms and conditions. However, you will be limited to lesser number and sizes of parcels that you can pick at a go.

• You can be verified on the NaWee App with 24hrs - 72hrs after you have successfully submitted your registration and other supporting documents, to enable us carry out thorough checks and verify submitted information.

In a situation where there is a delay due to mechanical, weather or any other unforeseen circumstance, please notify Nawee Customer Service test or email or calls.

Yes, as a NaWee Transit Agent you do need an internet phone to access the application features.

Kindly, contact Nawee Customer Service Test or Email or calls. Nawee has created and deployed customers and agent’s wallets, to ease the customer refunds and agent earnings process.

Kindly, contact Nawee Customer Service Test or Email or calls.

They are options provided to Nawee transit agents in cases of emergencies, contacts Nawee customer care.

Sensitive Documents

Electronics

Jewelries

Nawee has 2 destinations (Within-State and Inter-State). Customers can only select one destination per order (select either Within-State or Inter-State) when sending single parcel, multiple parcels to single receiver or multiple parcels to multiple receivers.

Nawee Booths are customer service centers where you can send and receive your parcels, either as guests or registered users.

. Download the Nawee Agent App on (Android or IOS)

• Sign up as transit agent (first time user)
• Verify account (first time user)
• Edit profile (first time user)
• Upload profile picture & other documents
• Get verified
• Start earning.

Nawee Booths are customer service centers where you can send and receive your parcels, either as guests or registered users.

Kindly, contact Nawee Customer Service Test or Email or calls.

Kindly, contact Nawee Customer Service Test or Email or calls.

You can be verified on the NaWee App with 24hrs - 72hrs after you have successfully submitted your registration and other supporting documents, to enable us carry out thorough checks and verify submitted information.

Yes, as a NaWee Transit Agent you do need an internet phone to access the application features.

Booth agents gets paid their commission within 24hrs of a completed service, to either Nawee transit agents, sender’s or final receivers.

Yes, Booth agents can file a report by contacting Nawee Customer Service Test or Email or calls.

Kindly, contact Nawee Customer Service Test or Email or calls.

Kindly, contact Nawee Customer Service Test or Email or calls. carry more as a priority agent.